NEW: Information for patients on COVID-19 testing, symptoms and visiting the surgery.

With more and more cases in the area, we at the practice thought it would be helpful to go over advice regarding Covid symptoms and testing and also bust a few ‘myths’.

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COVID VACCINES!!! When it is your turn to be vaccinated we will be in touch. Please make sure we have your up to date telephone numbers for our records. If you need to change your telephone number please email our generic email

If you are a veteran please let the receptionists know so that we can add it to your records. Please speak to Lesley Lee with any queries.

We have online appointment availability - please ask the reception team to register you.

Extended Hours are provided by all GP Surgeries in Derwentside evenings and weekends -  please ask the receptionist for information or to arrange an appointment for you.

If you wish to order your prescription online please register on this website, if you are not registered please ask the receptionist to register you.  We also have the availability of Electronic Prescribing Service, whereby you register with a chemist of your choice and your prescription is automatically sent directly to them.  Please ask the receptionist for details of this service. We would be most grateful if you could complete our Friends and Family test either in the surgery or on this website.

We provide extended hours at both surgeries from 7.30 to 8am on Mondays at West Road, Annfield Plain and 7.30 to 8am on Thursday at our Louisa Surgery in Stanley.

Every patient on our list now has a named GP however your are still able to see the GP of your choice.  

There is a Caring for Carers website for those who care for friends or relatives in their own homes the link is


Complaints & Comments Procedure

Please to feel free to let us know of any concerns or complaints. We welcome feedback to help us to continually improve our service.

Any complaints or comments should be addressed to the Practice Manager, Mrs A. Allan at the West Road Surgery address.

A complaints policy and form is available at the reception desk or just click on the links below.

Complaints Procedure for patients

Complaints - not from the patient..docx

Complaints Form - from the patient.docx

If you feel your issue cannot be resolved by the practice initially or an unacceptable conclusion is reached after practice investigation then further complaints should be addressed to:-

Patient Experience Team

County Durham and Darlington Foundation Trust

0800 783 5774

In addition to this you can also contact:-

ICAS (Indepenent Complaints and Advocacy Service)

0808 8023000


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website