Rights & Responsibilities of patients
Patients are asked to keep appointments – if they are unable to keep an appointment, please inform the reception staff as soon as possible.
Removal of Patients
Violent patients and those who threaten violence will be removed from the practice list forthwith. Those who are verbally abusive may be given a warning or may be removed from the list at the discretion of the partners.
Access to patient details.
Only doctors, nurses and other professional staff such as midwives, and medical secretaries have access to medical records. No information will be disclosed to other persons without the patient’s written consent.
Summary Care Records
We as a practice have chose to opt of patient details being included in the summary care records due to our insecurities regarding protecting confidential information regarding the patient's record. If you would like to discuss this or feel this is something you would like an opinion on, please contact Audrey Allan at the West Road Surgery. Our participation in the summary care record was discussed at the patient forum and it was decided unanimously that this was the preferred aciton to take.