Noticeboard

NEW: Information for patients on COVID-19 testing, symptoms and visiting the surgery.

With more and more cases in the area, we at the practice thought it would be helpful to go over advice regarding Covid symptoms and testing and also bust a few ‘myths’.

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COVID VACCINES!!! When it is your turn to be vaccinated we will be in touch. Please make sure we have your up to date telephone numbers for our records. If you need to change your telephone number please email our generic email 

NDUCCG.drslambertandng-eds@nhs.net


If you are a veteran please let the receptionists know so that we can add it to your records. Please speak to Lesley Lee with any queries.

We have online appointment availability - please ask the reception team to register you.

Extended Hours are provided by all GP Surgeries in Derwentside evenings and weekends -  please ask the receptionist for information or to arrange an appointment for you.


If you wish to order your prescription online please register on this website, if you are not registered please ask the receptionist to register you.  We also have the availability of Electronic Prescribing Service, whereby you register with a chemist of your choice and your prescription is automatically sent directly to them.  Please ask the receptionist for details of this service. We would be most grateful if you could complete our Friends and Family test either in the surgery or on this website.

We provide extended hours at both surgeries from 7.30 to 8am on Mondays at West Road, Annfield Plain and 7.30 to 8am on Thursday at our Louisa Surgery in Stanley.

Every patient on our list now has a named GP however your are still able to see the GP of your choice.  

There is a Caring for Carers website for those who care for friends or relatives in their own homes the link is

www.dccarers.org

Practice Survey Reporting

Our patient reference group were recruited in 2011 during w/c 25th July where every patient attending the surgery was given a form asking for them to be a part of our Patient Reference Group. We had an uptake of 85 members with fairly good overall representation. We still have a very active patient group virtually and face to face who all provide very useful insight into our patient perspective.

Patient Survey 2018

We consulted with our patient forum this year prior to a patient survey which was then carried out w/c 11th June 2018.

Our results were very pleasing with an overall 94% of patients finding our service good, very good or excellent with some minor points to look at. An action plan will be designed based on these findings and will be included on this page. In the meantime please take a look at our survey results.

Patient Survey Results 2018

Patient Survey Poster 2018

Patient Survey Action Plan 2018

Action Plan Patient Survey 2015

We conducted a patient survey in October this year which was chosen and influenced by the active members of our virtual patient forum.

The survey results overall were very pleasing with 99% of those asked would recommend our practice to their friends and family.

PLEASE SEE ATTACHED for the overall results and action plan.

Patient Survey Results November 2016

Patient Survey Forum Meeting with Actions 2016-2017

Action Plan Patient Survey October 2015

Patient Survey Louisa Surgery 2015

Patient Survey 2015 Annfield Plain

Patient Survey Results 2014

Patient Survey Poster 2014

Patient Survey Analysis and Patient Forum Minutes 2014

Patient Participation Group Profile and recruitment documents

Patient Survey Results 2013 

Survey Results 2013

Guidance_Template_for_Discussion_of_IPQ_Findings_User_Version.pdf

IPQ_-_Drs_Lambert_&_Ng_-_36058_-_Poster.pdf

IPQ_-_Drs_Lambert_&_Ng_-_36058.pdf

Survey Action Plan 2013 

Patient_Forum_Members.doc Recruiting_for_patient_reference_group.doc patient_Survey_2012-2013_2.doc Patient_Survey_2012-2013.doc

patient_Survey_2012-2013_2.doc

Patient_Survey_2012-2013.doc Guidance_Template_for_Discussion_of_IPQ_Findings_User_Version.pdf

Patient_Representative_Meeting_13th_November_2012.rtf

Patient_Forum_Meeting_4th_February_2013.doc

 

 

 Patient Survey Results Overview 2012

Patient Survey Results and Action Plan 2012



 
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