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We Are Open

Welcome to our new website

We are pleased to welcome patients to our brand-new website.

The site is purpose-built for GP practices, based on the views of more than 5,000 patients, practice staff and other groups.

What patients wanted was clear layouts with easy-to-navigate menus, relevant up-to-date health information, modern digital features like online registration, and staff profiles to get to know the team better.

That insight has now been blended with extensive, expert web development to create a new network of GP practice and Primary Care Network sites, including launching this brand new site for West Road and Louisa Surgery.

Finding what you want

Patients’ number one bugbear with existing sites was having difficulty finding the information they wanted.

To solve this, the home page of each site has been configured with the most commonly used features patients requested. Think of it as a series of front doors to each section of the site.

We’ve also simplified the menu system you see, making it easy to navigate to sections based on common themes, from which you can find the individual areas you need.

A screenshot shows a the drop down options that appear from the Patients option on the main website menu, The Accessing Services option is highlighted.

For instance, the Accessing Services menu option takes you to a page where you can find out how to book appointments, reorder repeat prescriptions, view your records or find out about online access.

News and Resources

We’ve built a dedicated news section for the latest health and practice updates and a resource page packed with useful, relevant information.

To make it as easy as possible to find what you want, both pages let you filter by a category, resource type and keywords.

A screenshot shows filtered search results for the Mental Health resources.

You can quickly see all resources in our Conditions category, or find everything relating to Mental Health or information for people New to the UK.

Similarly, if you are looking for news items on Health and Wellbeing or NHS Services, those options are only a click away.

A screenshot shows filtered search results for the Health and Wellbeing category of news items.
Categories and keywords make it easy to find the information you want.

The Right Information at the Right Time

At the top of the site, you will see a small clock icon. This tells you whether the practice is currently open or closed and directs you to relevant information.

If we’re open, clicking this button will take you to our contact details page with full opening hours, address and map, and all the ways to contact us.

If the practice is closed, you’ll be shown the best options of how to get help when we are not open.

Modern digital features

Our insight survey showed high numbers of people used digital means to manage various parts of their lives like banking, shopping, and paying bills. You told us you would like to manage your health online in a similar way, but at the time, far fewer actually did.

To help, we have made it easier to find, understand and use the NHS’s various digital options.

Our Digital Access page explains what you can do with each one and how to sign up, download or log in.

We’ve also incorporated the new NHS Register with a GP Surgery tool.

Now you can register as a new patient paper-free. There is nothing to download or print.

The smart registration form is 100% online, cutting out any repetition and only asking you to complete sections relevant to you.

Accessible to all

All public sector websites must be accessible to as many people as possible. This means our site needs to be able to adjust to meet the needs of people with a disability, visual impairment or are dyslexic, for example.

Built into our site is an Accessibility Preference button. This opens a box where you can adjust how you view the site. Colour and contrast can be adjusted, as can text size and spacing. The size of your cursor (if using a mouse or trackpad) can be increased or turned into a reading guide.

Highlighted links, paused animations and dyslexia-friendly fonts are also available.

Next to the accessibility options, you can select a different language. Clicking the button will present a list of available languages, and selecting one will automatically transform text within the site to that language.

The most common first languages from our survey last year as presented first, with further language options made available soon.

These features are part of a commitment to making primary health care as accessible to everyone as possible.