We are open
You can contact us by phone, email, online or in person.
Depending on your needs, calling us may not always be the best option. Patients can access many services digitally, and we may have already answered your query in our questions section.
Opening Times
Monday: 8:30 am to 5:00 pmTuesday: 8:30 am to 5:00 pmWednesday: 8:30 am to 5:00 pmThursday: 8:30 am to 5:00 pmFriday: 8:30 am to 5:00 pmSaturday: ClosedSunday: Closed
To find out more about staff training dates and bank holidays, please use the link below.
Contact Details
West Road and Louisa Surgery
Opening Times
To find out more about staff training dates and bank holidays, please use the link below.
Contact Details
West Road and Louisa Surgery
In an Emergency
You should only call 999 or visit Accident and Emergency if it is a life-threatening emergency.
If someone is having a heart attack or stroke, call 999 immediately. In these situations, every second counts. Other emergencies include loss of consciousness, acute confusion, fits that are not stopping, chest pain, breathing difficulties, severe bleeding that will not stop, severe allergic reactions or severe burns or scalds.
Out of Hours
If you need non-urgent medical help when we are closed, you should use NHS 111.
Visit NHS 111 or Call NHS 111 (free from all landlines and mobiles).
Trained staff will ask you to explain your issue and provide a course of action. They may give advice, direct you to more information, refer you to another service, or offer an out of hours appointment at a central location.
For urgent but not life-threatening situations such as suspected broken limbs, sprains, cuts, grazes, and minor burns, scalds or head injuries, you can visit an urgent treatment centre or minor injuries unit.
Urgent Care:
Shotley Bridge Hospital
Shotley Bridge
Consett
DH8 0NB
If you are unsure of your best option, please use NHS 111 in the first instance.
Staff Training & Bank Holidays
As well as public holidays, the practice will also periodically close for staff training.
These regularly scheduled training sessions enable staff to stay up to date on any new initiatives or developments, review and revise practice policies and make sure our high standard of patient care is maintained.
Specific Date Opening Times:
Public Holiday in England:
New Year's Day : 1st January 2024